Online reviews key to purchase decisions
Two new pieces of research show the importance which UK consumers ascribe to checking online reviews before making product purchases. A survey by PR agency Weber Shandwick of 1,021 UK consumers found that 26% cited online advocacy as having the most influence on their purchase decisions, above friends and family at 20%. Older media was cited by 23%, combining 12% for newspapers and magazines and 11% for TV and radio.